Since its commercial launch in 2015, Genesys Cloud CX now serves 4,000+ companies, with a total of over 900,000 users. It is a solution designed from the ground up for the cloud, based on all the principles and practices that govern a truly cloud-based solution, such as microservices with orchestration, CI/CD, etc. Iraklis Papanikolaou, Customer Engagement Solutions (CC) Engineer, presents the features and benefits of Genesys Cloud CX at Forbes.
