Dynamics Telephony has more than 20 years of experience in connecting CRMs and telephony systems. DT does not only provide a CRM connector but also assist customers in many ways as up-front consultation and advice before deployment. The integration between the telephone system and Dynamics 365, DT’s top telephony application, provides features that offer unrivalled control over business communications and unlimited scalability in a Single User Interface.
In collaboration with Dynamics Telephony, we are able to provide our customers a premium solution that integrates Avaya Aura Contact Center to Microsoft Dynamics 365 giving unique telephony features embedded in the CRM. The application saves time on every inbound call through the automation and follow up activities. The sales representatives of our customers save on average 30% on staffing of outbound calling campaigns. DT development team specialises in Dynamics 365 ensuring the robustness of the application and the ability to do many customizations in order to meet the exact customer needs.