Genesys is the global leader in cloud customer experience and contact center solutions, spanning over 100 countries. Through the power of Genesys cloud, digital, and AI technologies, the organization has managed to make businesses realize Experience as a Service, being trusted by more than 7.000 companies worldwide. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Barphone collaborates with Genesys, based on our shared vision to help contact centers anticipate needs in a rapidly changing environment, and respond so fully that customers feel pleased with every interaction, and employees are excited to get to work each day. Our choice of platform for this collaboration is the Genesys Cloud CX, a CCaaS solution that transforms back-office technology to a modern revenue velocity engine, enabling true intimacy at scale to foster customer trust and loyalty. It is an all-in-one cloud contact center solution that unifies customer and agent experiences across phone, email, chat, text, and social channels, aligning with Barphone’s extensive knowhow and experience in this field. Genesys Cloud CX has been trusted by more than 3.700 organizations worldwide.