Workforce Optimization

Workforce Optimization

Call Center Workforce Optimization for a great experience

Avaya’s Workforce Engagement Suite enables us to deliver customer engagement for both enterprises and midsized businesses. WFO provides measurable values to businesses that aim to improve the experience for their agents and customers.

Measuring Success with WFO


  • Revenue, Costs
  • Customer Ratings
  • Employee Satisfaction
  • Agent Productivity

Better Agents = Better Businesses = Better Customer Experience

Avaya WFO integrated platform provides you with the insights on performance improvement, operational efficiency, and customer service, bringing everything together from your contact center.

  • Workforce Management
  • Quality & Performance Management
  • Speech & Text Analytics
  • Customer Experience & Interactions
  • Compliance & Security
  • Reporting & Forecasting