IR provides a suite of market-leading performance management tools for more than 1,000 organizations worldwide. Since 2009, IR has been collaborating with Avaya to deliver strategic value and top-level technology to their customers. Thanks to IR Collaborate, the innovative real-time experience measurement software, Avaya ecosystems receive effective performance management, monitoring, optimization and restoring.
Barphone’s strategic partnership with IR has added significant value in our collaboration with two of the biggest contact center enterprises in Greece. Monitoring an entire infrastructure is a crucial issue for its smooth operation, thus IR Collaborate enables our customers’ full visibility of their Unified Communications and Contact Center ecosystems. Moreover, it helps them maximize their investment’s performance and availability. These solutions ultimately help us deliver our customers to the new reality of cloud and managed services.