CX Horizons by MIT and Genesys

The Customer Experience Horizons report by Genesys and MIT Technology Review Insights is now available.

Customer Experience (CX) is the leading driver of brand loyalty and organizational performance, while the quality of Employee Experience (EX) is critical to success. To succeed, businesses and organizations need to reimagine what’s possible with customer and employee experience and understand horizon trends that will affect their business. This MIT Technology Review Insights report explores the strategies and technologies that will transform customer experience and contact center employee experience in the years ahead.

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