MS Teams telephony & Avaya Aura telecommunications platform

OPAP is the leading gaming company in Greece and one of the most renowned in the industry worldwide. The company is the exclusive licensed operator of all numerical lotteries, sports betting and horse racing. It also exclusively conducts passive lotteries and instant games (scratch) in Greece. The games are available through the widest network of more than 4.000 points of sale in Greece, which are specialized and branded agencies that exclusively distribute OPAP products.

The group uses the Avaya Aura platform, serving all the employees with corporate telephony features. In addition, OPAP uses Microsoft Teams on a daily basis as a key collaboration tool for internal communications as well as presentations for external stakeholders and partners.

The Avaya Session Border Controller for Enterprise (ASBCE) is certified by Microsoft for the implementation of Direct Routing. MS Teams provide interconnection with Avaya and third-party PBXs, but also telephony providers via ASBCE, using the Phone System license for any Office365 tenant.


OPAP Group operates within the MS Teams environment to schedule their video conferences and calls, collaborating with colleagues and external parties. ASBCE with Direct Routing enables the users to receive traditional voice calls into the MS Teams client applications on desktops, laptops, mobile smartphones & tablets, dialing out to their Avaya extensions of their colleagues or landline numbers while maintaining their current DDIs. This feature does not require any extra training effort, multiple applications on their devices, or additional telecom costs. Thus, users are allowed to keep using the application that is already familiar to them for collaboration and everyday communication.

    Get in touch

    Do you have any questions?
    Are you ready for the best Customer Experience?