Piraeus Factoring, a 100% subsidiary of Piraeus Bank Group, provides specialized factoring services that enhance business liquidity and operational efficiency. Committed to delivering high-value solutions, Piraeus Factoring continuously seeks innovations that optimize its services and improve both employee and customer experiences.
The Challenge: Modernizing Communication for a Dynamic Workforce
Being a step ahead in factoring services, Piraeus Factoring identified the need to replace its call center with a modern Unified Communications (UC) solution. The primary objectives included:
With a growing demand for a unified and integrated communication platform, especially during the pandemic, the company required a solution that would empower employees to collaborate effectively, whether in the office or remotely, while ensuring consistent customer experience.
The Solution: A Unified & Future-Proof Communication Platform
Recognizing the need for a strategic digital transformation partner, Piraeus Factoring selected Barphone to implement a cutting-edge solution tailored to its needs. Barphone recommended and deployed the Avaya IP Office Server Edition, a powerful UC platform that integrates seamlessly with Microsoft Teams, offering advanced call center functionalities and a unified communication experience.
To ensure a smooth transition with zero operational disruption, Barphone implemented a phased deployment strategy:
The Business Impact: Increased Efficiency, Reduced Costs & Superior Customer ExperienceWith the successful deployment of the new UC solution, Piraeus Factoring has realized tangible benefits:
According to Mr. Nikos Filios, IT Manager at Piraeus Factoring, “The integration of Avaya UC with Microsoft Teams has allowed us to reduce costs, enhance employee productivity, and provide a safer, more efficient customer experience. Our employees are now more flexible, connected, and empowered to work from anywhere without compromising service quality.”
Barphone, The Strategic Partner for Digital Transformation
With extensive experience in Telecommunications, Contact Centers, and Unified Communications, Barphone played a crucial role in guiding Piraeus Factoring’s transition. More than just a technology provider, Barphone acted as a trusted advisor, ensuring that the solution aligned with business objectives and long-term digital transformation goals.
Mr. Nikolopoulos, Key Account Manager at Barphone, emphasized: “At Barphone, we collaborate closely with our customers to transform their business models, integrating advanced solutions that drive operational efficiency and digital transformation. By implementing cutting-edge UC solutions, we help businesses gain a competitive advantage and prepare for the future.”
The success of Piraeus Factoring’s Unified Communications transformation underscores the importance of selecting the right strategic partner. With Barphone’s expertise and the seamless integration of Avaya IP Office & Microsoft Teams, Piraeus Factoring has future-proofed its communication infrastructure, ensuring agility, cost-efficiency, and superior customer experience in an ever-evolving business landscape.
