Barphone, in cooperation with Avaya, has been a Silver Sponsor for the third consecutive year at the 4th Annual Technical Conference UCC Greece 2017 “Unified Communications & Collaboration Conference”.

At the conference held on Tuesday 25/04/2017 at the Metropolitan Expo Conference Center, the Telecom executives (IT managers, Telecom managers and Network Administrators) met and presented the latest trends in the Unified Communications market.

In the presentation of our company TEAM & CUSTOMER ENGAGEMENT SOLUTIONS – by Presales Engineer Mr. Koutsopagos – we gave a brief and comprehensive picture of the new UC solutions proposed by Avaya in order to play a key role in the digital transformation of a modern enterprise in the telecommunications sector. This has been helped by users switching to multitouch communications, technology switching from classic, traditional telephony  to digital communication, such as the web and social media, without affecting the device and the operating System they choose to use. Based on these user characteristics and market trends, Avaya has made a major transition to software based on virtualized platforms, giving flexibility for both on premises and cloud implementations.

Today, the evolution of the solution is based on two pillars, the customer and team engagement. In fact, customer engagement calls the digital transformation of an external (customer / partner) communication with the business, enriching the modern contact center with big data and business processes, increasing business productivity while providing the user with the most experience. On the other hand, Avaya’s team engagement solutions enable users to collaborate directly and effectively in every possible way and 24 hours a day in a unified environment. Thanks to the open Client sdk that Avaya has developed from scratch and offers it along with the Breeze platform, it gives flexibility to every business to develop its own applications quickly and easily without any special expertise in closed telecommunication systems, except in open standards and programming protocols, such as Web Services Api and HTML standards.