Team Engagement

Enable communication and collaboration within your business processes and reflecting proper context. To differentiate your business, embed and integrate Equinox capabilities into any application, for any vertical industry. Accelerate smart digital solution creation with the single solution-wide Avaya Breeze™ Client SDK, workflow automation, and Avaya Snapp Store ecosystem.

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Customer Engagement

Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—of their choice, at any moment. Preserve context throughout their journeys by capturing all interaction data. Combine past interaction info from your existing systems with real-time experience data from Oceana. Then pair customers with the right agents and resources using attribute-based matching. Transitions are seamless: agents will always have the right knowledge—and there’s no need to ask customers to repeat themselves.

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MidMarket

Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in the flexible platform of Avaya IP Office.

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